Return / Refund Policy

EAG Refund and Return Policy:

At European Auto Group (EAG), your satisfaction is our priority. If you receive a defective or damaged item, please notify us within 48 hours of receipt. We will promptly initiate an investigation and determine the appropriate course of action, whether that's a replacement or a refund. Please note that returns or refunds due to buyer's remorse are not accepted. Our commitment is to ensure that you receive the high-quality products and service you expect from EAG.

EAG Delivery Policy:

We understand the importance of prompt delivery. All in-stock items are dispatched from our facility within 24-48 business hours. For custom or made-to-order items, additional processing time is required. The timeframe will depend on availability and our current workload. We encourage you to contact us before purchasing custom or made-to-order items to understand the expected lead time. Trust EAG for timely and reliable delivery of your premium automotive parts and services.

EAG Cancellation Policy:

We recognize that circumstances change. EAG offers order cancellations if you've made a mistake, entered incorrect quantities, or are not satisfied with the provided lead time. Please submit your cancellation request within 24 hours of order placement. Contact us directly to facilitate a smooth cancellation process. At EAG, we're dedicated to making your shopping experience as flexible and hassle-free as possible.

EAG Custom and Made-to-Order Policy:

At European Auto Group (EAG), we pride ourselves on offering bespoke solutions tailored to your specific needs, including custom and made-to-order parts. We understand that quality and precision take time, especially for items crafted to meet your exact specifications. As such, dispatch times for custom and made-to-order items may vary based on material availability and the complexity of the work involved.

While we strive to fulfill your order as promptly as possible, please be aware that delays may occur due to factors beyond our control, such as material shortages or supplier issues. We commit to keeping you informed throughout the process and will provide estimated timelines as accurately as possible. EAG is not responsible for delays beyond our control, but we assure you that we will make every effort to ensure your complete satisfaction with the final product.

Your understanding and patience with the custom order process are greatly appreciated. Trust in EAG's dedication to delivering the highest quality automotive parts and services, tailored just for you.